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Section 1 - Objectives

Objective 1 - Strategic Workstreams

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet ExpectationN/A
Drive strategic business goal - Avaya Cloud Services and Contact Centre Business
Drive strategic business goal - ICARE / SENSETIME
Drive strategic business goal - Blanco
Drive strategic business goal - Network Security
Drive strategic business goal -HUAWEI/ECS business partnership
Create 3 NEW Client Logos

Objective 2 - Galaxy Automation

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet ExpectationN/A
Support Odoo automation and ensure optimize business flow for sales/ presales support

Objective 3 - Satisfaction

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet ExpectationN/A
Manage and mitigate customers escalations
Ensure regular and timely updates and prompt actions to senior management or C suite requests
Ensure customer satisfaction and 99% client retention rate
Less than 1 customer escalation per Quarter

Objective 4 - Governance & Management

OutstandingExceeds ExpectationMeets ExpectationDevelopment NeededDoes Not Meet ExpectationN/A
Timely monthly sales review with VP Sales, APAC
Weekly sales review with VP Sales APAC
Support strategic business goals
Ensure timely response on Customer requests, 98% adherent to the target - 1 day (simple request, ＜USD 50,000)
Ensure timely response on Customer requests, 98% adherent to the target - 3 days (medium request, USD 50,000 to USD 200,000)
Ensure timely response on Customer requests, 98% adherent to the target - 5 days (complex request, ＞ USD 200,000)

Objective 5 - Financials (to be jointly discussed with your manager)

Objective 6 - Work Ethics (to be jointly discussed with your manager)

Objectives Value (Rating)

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