Section 1 - Business Objectives

Business Objectives

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation	N/A
Ensure 100% compliance to Health Declaration daily in Galaxy
Be 100% contactable during assigned work hours and during standby
Ensure 100% compliance to customer support process including update quality and meeting SLA
Ensure all customer tasks are attend to on-time and completed within schedule with no deviation
Attend and complete all assigned training and related activities on time including assessment, lab practise, etc
Provide feedback to solution team on GDS inputs within 3 days after receiving request
Submit timesheets monthly and no later than the 10th day of the following month
Provide support to the team on technical questions on complex issues within a day

Business Objectives Value (Rating)

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