Section 1 - Business Objectives

Business Objectives

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation	N/A
Health Declaration daily in Galaxy
Update all assigned tickets timely - Assignment, Progress Notes, Status Update and Resolution Reason
Meet all assigned ticket SLA
Attend and complete all assigned training and related activities on time including assessment, lab practice, etc.
Be 100% contactable during assigned work hours
Complete 100% of the assigned tasks on time
Submit timesheets monthly and no later than the 10th day of the following month
Check site spare inventory and provide status to the asset manager monthly by the 5th day of the month
Ensure that personal support tools are working before each support case (laptop, console cables, USB drive, DVD Writer)
100% compliance to MTS and client side processes

Business Objectives Value (Rating)

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