Section 1 - Business Objectives

Business Objectives

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation	N/A
Ensure team 100% compliance to Health Declaration daily in Galaxy
Ensure 100% compliance to ticketing process including update quality and meeting SLA
Ensure 100% team availability through resource planning and rostering
Develop training plan and complete team members training by Dec 2022
Ensure all customer tasks are attend to on-time and completed within schedule with 0 GDS related deviations per year
Accurately review and approve all claims, overtime and timesheet within planned cost
Provide feedback to solution team on GDS inputs within 3 days after receiving request
Ensure 100% accuracy of inventory
Develop processes and ensure 100% compliance to MTS and client side processes

Business Objectives Value (Rating)

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