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Section 1 - Business Objectives

Health Declaration daily in Galaxy

If other, please specify:

Update all assigned tickets timely - assignment, progress notes, status update and resolution reason

If other, please specify:

Meet all assigned ticket SLA

If other, please specify:

Attend and complete all assigned training and related activities on time including assessment, lab practise, etc.

If other, please specify:

Be 100% contactable during assigned work hours

Complete 100% of the assigned tasks on time

If other, please specify:

Submit timesheets monthly and no later than the 10th day of the following month

If other, please specify:

Check site spare inventory and provide status to the asset manager monthly by the 5th day of the month

If other, please specify:

Ensure that personal support tools are working before each support case (laptop, console cables, USB drive, DVD Writer)

If other, please specify:

100% compliance to MTS and client side processes

If other, please specify: