Section 1 - Business Objectives

Business Objectives

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation	N/A
SLA > 95% Manage TTO & TTF - No Escalation,Positive feedback in review meeting ,Achieving 95% > SLA
Depot management with SLA > 85% - No Escalation Manage Stock & Disposal timely Alert Stock status to BRM’s Achieving 85% > SLA
Incident Handling Skills -Domain/Technical Knowledge, Teamwork, Work quality & Accountability
Customer Satisfaction -Ensure process compliance to client's process & policy Attend Weekly meetings with client DXC Employee experience compliance Attendance at client Site
Compliance - MTS : Hygienic actions such apply leaves Attend meeting on time Submit claims on time in 8m Policy training

Business Objectives Value (Rating)

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