Section 1 - Business Objectives

Business Objectives

	Outstanding	Exceeds Expectation	Meets Expectation	Development Needed	Does Not Meet Expectation	N/A
Customer Satisfaction - •No Escalation •Positive feedback in review meeting •Achieving 95% > SLA
PO Renewals - •Renewing the PO for DXC Asia •Renewing the PO for DXC ANZ •Renewing the PO for DXC trade accounts HPE, HPI
Employee Satisfaction - •Attrition control •Addressing their concerns •Weekly meeting to keep up their morale •Guide them for irrelevant trainings
Upsell - Increase of account revenue •GRE projects •Short term alignments •Increase scope – if possible
India Center management - •Manage India office •Manage India employees •Work with Ram on the collections
Automation - •Process Automation
Compliance - MTS : •Hygienic actions such apply leaves •Attend meeting on time •submit claims on time in 8m •policy training

Business Objectives Value (Rating)

Comments